System Loader and Loading Ideas
Ideas on how to better manage Loading, Offloading, and Distribution of Software and Content.
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Department/Region
Origin of KPI request ?
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Airline/OEM
Vendor- PAC partner
Vendor - Airline partner
PAC employee
Why do we need this KPI ? What is the conclusion we are trying to reach with the KPI ?
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Metric/KPI outcome category ?
Required
Passenger satisfaction/ Experience
Revenue Generating for airline
Operational efficiency/ Cost Saving for airline
Cost saving for PAC
Revenue Generating for PAC
What is the KPI/metric ?
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Product impacted by KPI
Required
Urgency
Required
Immediate - Contractual violation (1 month)
near term- non contractual (4 months)
Mid term - contractual (8 months)
mid term- non contractual ( 8 months)
long term - More than a year
Impact
Required
High - for customer
High - for PAC
Medium
Low - for customer
Low - for PAC
User type : data generator
Required
Passenger
Crew
An Airline employee
A Vendor
PAC employee
Reference Article: any sample info in web
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Persona- Who will use this metric ?
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PAC-Internal- Exec
Customer- Exec
PAC-Internal-non Exec- Specialist
Customer- Specialist
Vendor- non PAC partner
Vendor - PAC partner
Tell us who you are
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